Ensures secure endpoints and custom permissions schemas mapping user actions to verified backend profiles.
FR-001
Secure Login methods: Username/Password credentials or dynamic Mobile OTP checks.
FR-002
Role-Based Access Control (RBAC): restricts sensitive directories (e.g. Supervisor blocked from Payroll, Accountant blocked from Inventory editing).
Centralizes end-user profiles, delivery parameters, and detailed activity timelines across mobile app and admin instances.
FR-101Customer Registration & Verification flow.
FR-102Profile management (Preferences, alerts, profile pictures).
FR-103Support for multiple billing & GPS addresses.
FR-104Consolidated historical service cards log.
FR-105Active AMC contracts and remaining visits counter.
FR-106Active and resolved Support Grievance tickets status.
Dynamic reservation flows managing single or recurring services across franchise regions.
FR-201Create dynamic booking entries.
FR-202Dynamic time slot selection grid checks.
FR-203Interactive map location pin drops.
FR-204Dynamic pricing computation (based on rules).
FR-205Modify active booking particulars.
FR-206Cancellation rules and policy flow logic.
FR-207Live dispatch status tracking & supervisor GPS tracker.
Guards booking integrity by validating real-time resources parameters before approving slots.
FR-301Validate slot against local warehouse stocks, vehicle fleets, supervisor timetables, and key machinery availability.
FR-302Instantly lock and block unavailable slots across apps to prevent double-booking.
Transforms web, phone, and external agent inquiries into active sales pipeline deals.
FR-401Create and categorize leads.
FR-402Lead assignment policies (automated/manual).
FR-403Schedule follow-up tasks & automated reminders.
FR-404Register executive call history and logging.
FR-405Log face-to-face meeting events notes.
FR-406Convert valid deals into quotations.
FR-407Mark deals closed-lost with feedback reasons.
Generates professional pricing sheets with audit trails and automated approval alerts.
FR-501Create detailed price quotes.
FR-502Track versions list for modifications.
FR-503Route to Manager approvals for custom discounts.
FR-504Route to HOD approval for major pricing revisions.
FR-505Enable customer acceptance logs & signatures.
FR-506Generate professional PDF quotations documents.
FR-507Share proposals via WhatsApp and Email.
The algorithmic dispatcher matching execution locations to physical hubs and field personnel availability.
FR-601Match closest operational warehouse hub using coordinates.
FR-602Assign nearest qualified supervisors.
FR-603Support multi-supervisor assignments.
FR-604Assign helper crew matching job requirements.
FR-605Reserve transport vehicles matching tools weight.
FR-606Reserve and scan specific equipment checklist items.
FR-607Generate final Execution Card (EC).
Coordinates dispatch cycles, job states transition, and final invoice hand-off triggers.
FR-701Create Job Request (JR) from accepted quotes.
FR-702Compile Execution Cards (EC) for field workers.
FR-703Manually modify crew lists when required.
FR-704Track job progress flags (Dispatched, Arrived, Done).
FR-705Complete jobs and hand off records to Accounts.
A field application supporting navigation, crew checklist audits, and on-site customer sign-offs.
FR-801Accept/Decline jobs notifications.
FR-802View details of assigned helpers crew.
FR-803Google Maps route navigation.
FR-804Log helper presence/attendance check-ins.
FR-805Upload before/after work verification photos.
FR-806Customer OTP arrival verification.
FR-807Digital signature capture on glass screens.
FR-808Submit detailed Service Reports (SR).
FR-809Create emergency purchase request slips.
FR-810Create warehouse machinery repair orders.
Supervises multi-hub stocks, machine calibrations, and intra-warehouse asset transfers.
FR-901Track consumables and parts levels.
FR-902Register tool barcode scans and assignments logs.
FR-903Track vehicle maintenance, documents, and logs.
FR-904Convert alerts to procurement purchase requests.
FR-905Log broken assets for repair.
FR-906Record digital warehouse audits.
FR-907Transfer stock between regional warehouse hubs.
Governs tax calculations, online receipts matching, TDS filings, and franchise royalties splits.
FR-1001Generate tax invoices with custom GST rates.
FR-1002Generate receipt vouchers upon bank validations.
FR-1003Track partial payments and outstanding accounts receivable.
FR-1004Validate cancellations and process refund values.
FR-1005Compile monthly GST output tax worksheets.
FR-1006Process TDS vendor ledger deductions.
FR-1007Trigger bank transfers for vendor payouts.
FR-1008Compile payroll sheets matching attendance logs.
Tracks employee directories, GPS attendance stamps, leave metrics, and scores.
FR-1101Employee details, skills matrix, and contract scans.
FR-1102Log office hours clock-in/out timestamps.
FR-1103Force field crew GPS boundaries check-ins.
FR-1104Leave requests routing and balance charts.
FR-1105Compute monthly base salaries with overtime metrics.
FR-1106Log safety/service quality training results.
FR-1107Update performance points and customer review grades.
FR-1108Execute termination/resignation clearance protocols.
Manages customer feedback, SLA countdown timers, and escalations to regional managers.
FR-1201File grievances via customer app or web forms.
FR-1202Ticket priority routing logic.
FR-1203Route claims refunds requests to Accounts review.
FR-1204Convert valid ticket to free revisit execution jobs.
FR-1205Trigger manager alerts on SLA timeouts.
FR-1206Audit performance statistics (First Response Time, Resolution Time).
Schedules and initiates recurring visit dispatches automatically over annual cycles.
FR-1301Generate multi-visit contract proposals.
FR-1302Register signed customer AMC contracts.
FR-1303Run daily dispatch calendar mapping upcoming service dates.
FR-1304Track finished vs remaining visits balances.
FR-1305Flag upcoming contract renewal notices.
FR-1306Trigger automated system emails and WhatsApp renewal prompts.
Enables independent agents to register leads and track commission payouts.
FR-1401Partner portal registration and profile checks.
FR-1402Register referral leads directly into CRM list.
FR-1403Track real-time leads conversions milestones.
FR-1404Calculate custom percentage/flat commission criteria.
FR-1405Log monthly payout invoices.
Manages global onboarding, territory boundaries, and royalty splits calculations.
FR-1501Create franchise profiles, access limits, and bank configurations.
FR-1502Map territory coordinates (Geo-fencing) to avoid dispatch overlaps.
FR-1503Calculate percentage royalty splits on all payments.
FR-1504Record branch site audit checklists and regulatory scores.
FR-1505Monitor operational analytics charts (leads converted, average ratings).
FR-1506Renew agreements and update license profiles.
Omnichannel alerting system distributing templates across multiple digital gateways.
FR-1601Trigger SMS/WhatsApp confirmations on booking success.
FR-1602Trigger push alerts to crew when jobs are assigned.
FR-1603Trigger automatic payment receipt emails.
FR-1604Forward customer complaints to Support HOD mobile.
FR-1605Send scheduled WhatsApp alerts before AMC visit dates.
Consolidates operational records into executive visual tables and KPIs charts.
FR-1701Track Sales: conversions ratios, lead channels value, and revenue.
FR-1702Track Operations: dispatch times, ratings, and vehicle workloads.
FR-1703Track Finance: profit/loss margins, TDS liabilities, and outstanding bills.
FR-1704Track Warehouse: stock consumption sheets and tool repair costs.
FR-1705Track AMC: upcoming visits, renewal metrics, and pipeline value.
FR-1706Track Partner: active agent registrations and commission totals.
FR-1707Track HR: daily attendance metrics and productivity ratings.
Systematizes operational quality inspection checks, SOP compliance safety audits, documentation audits, and feedback tracking.
FR-1801Service Quality Verification (check cleaning quality, verify service completion, verify SOP compliance).
FR-1802Documentation Verification (verify before/after photos and service report).
FR-1803Customer Verification (verify customer satisfaction and reviews).
FR-1804Audit Management (schedule random surprise site audits and inspections).
FR-1805Industrial Compliance (safety guidelines, PPE check, and chemical compliance).
